Welcome to New Earth One Support Center
for Summits and Retreats! 

We are ready to assist you in accessing your retreat seminars and special orders.

If you are missing an email from us, please double check your inbox spam, promotion, junkmail areas for our email as spam as this is often where our email ends up.

ATTENTION GMAIL USERS: 
Check your promotions tab for our email, and click and drag it into the Primary tab so you always see our emails with timely event details and connection links to webinars.

FAQ – FREQUENTLY ASKED QUESTIONS

To save you time, please check the Frequently Asked Questions Area below, as this may be beneficial to your immediate needs.   If you still need help, please email us here or fill out the webform below.  Someone from the NEO Support Team will get back with you promptly.

I purchased the upgrade, what do I do next?

If you’ve purchased the Sound Healing Upgrade Offer, you must create an account first from the email notification we sent you.  Then you can login in to your account.

If you’ve already set this up, Login to your Account here:

When do I get my CDs from this retreat?
Audio file are in MP3 format only and are sent as downloads. No CD’s are sent by mail.

Where’s my product? Where’s my replay link? I received payment confirmation, but I don’t see the email with my product delivery.

As soon as it is available, we send out an email with your product information and delivery. Please check that you are receiving our emails and that they are not going into your “spam” folder.

If you are a Gmail user, please go to your promotions folder in your Gmail inbox. Find our email, then click and drag it into your primary inbox. This will ensure that you get all of our emails going forward.

How do I get the file to play on my Mac/iPad/iPhone? The audio files I download to my iPhone/iPad/Mac only play for a few minutes or don’t download at all. What do I do?

If you wish to download MP3s or Audio files to your Apple device, you can do one of two things:

  1. Run the audios through iTunes (if you know how to do this)
  2. Use the FREE APP by Mediafire. This will store and play your audio files.

Do I need to Pay for a MediaFire Account?

No. To download our files to an iphone, ipad or Mac, you can use the FREE APP. This will store and play your MP3 and audio files.

Contact Us: