FAQ – FREQUENTLY ASKED QUESTIONS
To save you time, please check the Frequently Asked Questions Area below, as this may be beneficial to your immediate needs. If you still need help, please email us here or fill out the webform below. Someone from the NEO Support Team will get back with you promptly.
I purchased the upgrade, what do I do next?
If you’ve purchased the Sound Healing Upgrade Offer, you must create an account first from the email notification we sent you. Then you can login in to your account.
If you’ve already set this up, Login to your Account here:
When do I get my CDs from this retreat?
Audio file are in MP3 format only and are sent as downloads. No CD’s are sent by mail.
Where’s my product? Where’s my replay link? I received payment confirmation, but I don’t see the email with my product delivery.
As soon as it is available, we send out an email with your product information and delivery. Please check that you are receiving our emails and that they are not going into your “spam” folder.
If you are a Gmail user, please go to your promotions folder in your Gmail inbox. Find our email, then click and drag it into your primary inbox. This will ensure that you get all of our emails going forward.
How do I get the file to play on my Mac/iPad/iPhone? The audio files I download to my iPhone/iPad/Mac only play for a few minutes or don’t download at all. What do I do?